SEND Packages API

Last updated: 4 August 2026

Overview

SEND provides affordable, trackable freight for aggregators and logistics resellers — a lower-cost alternative to express carriers (DHL, FedEx, UPS, Aramex), and a more structured cargo service, without sacrificing shipment visibility. This document covers how the service works operationally. For booking, tracking, pricing, and exception-handling via API, refer to the Send API documentation.

Service Model

Accessing Our Service

We provide a dashboard for aggregators/resellers to interact with our service.

Technical aggregators can also use our API.

You can turn on a booking link on the dashboard for your customers to make bookings with your business directly. This link will quote and receive payments on your behalf. Share with your customers.

Import Address

We issue each customer a prefixed warehouse address — typically a 3-character partner code followed by a 3–4 letter customer identifier (e.g. ABC-VXYZ). Parcels sent to this address are automatically associated with the correct customer. End-customer data does not need to be shared with SEND under this model.

Delivery

We deliver in bulk to the aggregator or reseller.

The aggregator or reseller handles last-mile delivery to end customers.

We can handle last-mile delivery if required.

Tracking

Real-time tracking is available via the dashboard or API, per parcel.

For API users, Webhooks are configurable on the dashboard.

Invoicing

Invoicing is batched weekly per aggregator, not per individual shipment.

Pricing

Fixed pricing per kg including customs clearance.

Whenever pricing changes, aggregators/resellers will be notified via email.

Current rates are available via the Dashboard or API.

Exceptions

Exception Type	Frequency	Handling
Weight discrepancy	Very common — typically honest mistakes	Updated weight on dashboard or pushed automatically via API
Contraband / holds	Less frequent	Flagged – notice will be seen on dashboard via API

Shipping Cadence & Transit Times

Frequency

Shipments go out at least weekly.

Cutoff is typically Tuesday/Wednesday for Thursday/Friday dispatch. It will vary by route.

Routes & Coverage

Route	Direction	Status	Cutoff	Transit Time
China	Import	Live	Wednesday	14 days
UK	Import/Export	Coming soon
US	Import/Export	Coming soon
Canada	Export	Coming soon
Ghana	TBD	Planned
Kenya	TBD	Planned

Route launch details will be shared in advance of each go-live to allow time for partner and customer-facing preparation.

Volume

No minimum weight.

No practical maximum — high-volume shipments follow the same process and may qualify for rate discounts.

Dangerous Goods

Supported on the China route (e.g. perfumes, battery items) at a slightly higher cost, flagged on dashboard.

Availability on other routes confirmed at launch.

Insurance

Aggregators can purchase (on behalf of their customers) additional insurance for packages moved on our service.

Prohibited Items

A current prohibited items list is maintained on the Send dashboard.

Get Started

Step	Action
1	Review the Send API documentation
2	Schedule a dashboard and API walkthrough with the Send team
3	Confirm insurance and coverage requirements
4	Align on route launch timeline and any pre-launch comms