Operating Process
Last updated: 16 September 2026
Quote to Parcel Lifecycle
Quote → Booked quote → Warehouse receipt → Parcel → Shipment movement → Delivery
Tracking combines quote, parcel, and shipment events in one timeline: Booked (quote), Arrived at Origin Warehouse and Loaded into Container (parcel), then Departed Warehouse onward inherited from the consolidated shipment. Cancellation before warehouse receipt is handled by SEND operations only. Payment is never taken at quoting or booking — customers are billed on invoices after the price is frozen at booking.
Overview
SEND provides affordable, trackable freight for aggregators and logistics resellers — a lower-cost alternative to express carriers (DHL, FedEx, UPS, Aramex), and a more structured cargo service, without sacrificing shipment visibility. This document covers how the service works operationally. For booking, tracking, pricing, and exception-handling via API, see the API Overview.
Service Model
Accessing Our Service
We provide a dashboard for aggregators/resellers to interact with our service.
Technical aggregators can also use our API.
You can turn on a booking link on the dashboard for your customers to make bookings with your business directly. This link will quote and receive payments on your behalf. Share with your customers.
Import Address
We issue each customer a prefixed warehouse address — typically a 3-character partner code followed by a 3–4 letter customer identifier (e.g. ABC-VXYZ). Parcels sent to this address are automatically associated with the correct customer. End-customer data does not need to be shared with SEND under this model.
Delivery
SEND delivers in bulk to the aggregator or reseller.
The aggregator or reseller handles last-mile delivery to end customers.
SEND can handle last-mile delivery if required.
Tracking
Real-time tracking is available via the dashboard or API, per parcel.
For API users, Webhooks are configurable on the dashboard.
Invoicing
Invoicing is batched weekly per aggregator, not per individual shipment.
Pricing
Fixed pricing per mode, including customs clearance: per kilogram (air), per container (Ocean FCL, 20ft/40ft), per CBM (Ocean LCL).
Whenever pricing changes, aggregators/resellers will be notified via email.
Current rates are available via the Dashboard or API.
Exceptions
Shipping Cadence & Transit Times
Frequency
Shipments go out at least weekly.
Cutoff is typically Tuesday/Wednesday for Thursday/Friday dispatch. It will vary by route.
Routes & Coverage
Route launch details will be shared in advance of each go-live to allow time for partner and customer-facing preparation.
Volume
No minimum weight.
No practical maximum — high-volume shipments follow the same process and may qualify for rate discounts.
Dangerous Goods
Supported on the China route (e.g. perfumes, battery items) at a slightly higher cost, flagged on dashboard.
Availability on other routes confirmed at launch.
Insurance
Aggregators can purchase (on behalf of their customers) additional insurance for packages moved on our service.
Prohibited Items
A current prohibited items list is maintained on the Send dashboard.