SEND Packages API

Ordered milestones for air cargo. Each row shows what the milestone means and where it comes from.

#	Milestone	Meaning	Source
1	Booked	Quote confirmed with parties recorded	quote
2	Arrived at Origin Warehouse	Cargo received; parcel created	parcel
3	Departed Warehouse	Cargo left the origin warehouse	shipment
4	Arrived Origin Airport	Cargo reached the origin airport	shipment
5	Export Clearance	Origin export formalities complete	shipment
6	Departed Origin Airport	Flight departed	shipment
7	Arrived Destination Airport	Flight arrived	shipment
8	Customs Clearance	Destination import formalities complete	shipment
9	Arrived Destination Warehouse	Cargo received at destination	shipment
10	Delivery In Progress	Out for final delivery	shipment
11	Delivered	Final milestone; delivery confirmed	shipment

No loading milestone is shown for air.

Completed steps carry status: complete and a completed_on date. Steps not yet reached are pending (or processing while underway) with no timestamp — missing events are never backfilled. Assigning a shipment alone completes nothing; each milestone completes only when operations records it.

Example response (GET /v1/packages/{parcel_id}/track):

{
  "parcel_id": "abc123",
  "status": "transit",
  "tracking_data": [
    { "step": "Booked", "status": "complete", "completed_on": "10 Sep, 2026", "source": "quote" },
    { "step": "Arrived at Origin Warehouse", "status": "complete", "completed_on": "12 Sep, 2026", "source": "parcel" },
    { "step": "Departed Warehouse", "status": "complete", "completed_on": "14 Sep, 2026", "source": "shipment" },
    { "step": "Arrived Origin Airport", "status": "processing", "completed_on": null, "source": "shipment" },
    { "step": "Export Clearance", "status": "pending", "completed_on": null, "source": "shipment" }
  ]
}